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FAQ

Email

 

 

Website

 

 

Promotions

 

 

Sizing

 

 

Ordering/Shipping     Miscellaneous

 

 

Email

Q. What is your Email Newsletter and how do I manage my subscription?

A. We offer the opportunity to join our Email newsletter conveniently at the bottom of every page. Those who sign-up and take advantage of the email list get advanced notice of sales, new merchandise sneak previews, store opening alerts and other fun and sometimes funky Mexicali news. Email addresses collected at mexicaliblues.com are only used internally. We respect your privacy rights and will not sell or rent your email address to anyone regardless of how much they might want it! If you would like to unsubscribe from our email list there is a simple link at the bottom of every email.

 

Q. Why don’t I receive Mexicali Email Newsletters?

A. If you have joined the Mexicali mailing list but aren’t receiving these emails, we’re sorry! Sometimes our correspondences are mistakenly blocked as spam, but don’t worry. You can adjust your settings to assure that our emails will get to your inbox, and you will no longer miss out on our deals or updates! Heres how to do it on Gmail, Hotmail, and Yahoo.

If you are not yet a member of our mailing list, and would like to be privy to Mexicali promotions and events, you can sign up HERE.

 

 

Website

Q. Is your website secure?

A. Yes, ensuring your privacy and the security of your personal information is of paramount importance to us. For more information see privacy policy

 

Q. I can't log into my mexicaliblues.com account- what should I do?

A. If you can no longer remember your password you can have a new password sent to the email address used to create your account by clicking here. Upon receiving your new password you can sign in to your account by clicking on the “sign in now” hyperlink contained in the email below your new password or by clicking here. To change your password, log in and then navigate to “my account”. In your account page you can choose to “change my password or username” and/or insert further account information.

 

Q. How do I create a wishlist?

A. To create a wishlist you must first register an account with us at mexicaliblues.com, you can do so by clicking here. After signing in to your account you can create and manage your “wishlist” from the top right of mexicaliblues.com browser pages or by clicking here. When viewing specific products after having created your wishlist you can add them to your list by choosing the size and color and clicking “add to wishlist”. You can then view and edit your lists by returning to the abovementioned “wishlist” page.

 

Q. Are all of your products displayed on the website?

A. Due to the unique, handmade nature of our merchandise, many of our products are too variant to stock on the website. However, if there is a specific product that you are looking for, feel free to call us (toll free) at 1.866.329.0639 and we will do what we can to assist you! We also invite you to visit our locations in Maine to experience the extent of this variety!

 

Q. If an item is out of stock, what can I do?

A. We would suggest that you follow our Facebook page where we always announce the arrival of new items and the return of classic favorites! We also share this information on our Pinterest and our Twitter accounts (@mexicaliblues). Join the Mexicali adventure!

 

Q. Why can’t I search for products by size or color?
A. The sizing of our merchandise is dependent on the geographic region where it was manufactured, and subject to vendor specific stylistic differences. For this reason you are unable to search using abovementioned specific parameters, and we suggest that you consult the measurements provided on each individual product page before purchasing.

 

Q. Where do you source your goods?

A. We source our wares responsibly from all over the globe, with a concentration on countries in Southeast Asia, Central America, and South America. Mexicali owners Pete and Kim employ quality control by personally visiting manufacturing facilities to ensure that workplaces provide fair labor conditions. For more information on our sourcing practices see Responsible Trade.

 

Q. What are some of the materials used in your clothing and textiles?

A. Our unique clothing and textiles are sourced from a variety of manufacturers spanning over a number of continents. As many of these garments are hand made, their composition varies stylistically, due to their being crafted out of a variety of fabrics and materials. This process results in one-of a-kind products. The mentioned fabrics and material used range from recycled silk, to wool, to polyester, to nylon, to hemp, to organic cotton, to name a few. For more information on a specific product, refer to our mexicaliblues.com website which contains product information “details” for each product. If you have further questions feel free to email us at customerservice@mexicaliblues.com or call at 1.866.329.0639

 

Q. Policy Changes

A. Mexicaliblues.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The mexicaliblues.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.

Feel free to contact us with any questions about our Privacy & Security Policy.

Email: customerservice@mexicaliblues.com

Phone: 1.866.329.0639 (toll free)

Mail: Mexicali Blues

27 River Road / PO Box 143

Newcastle, ME 04553

 

 

Promotions

Q. Can I use more than one coupon on my order?

A. No, unfortunately promotions such as coupons cannot be combined but we invite you to join our mailing list to stay on top of future promotions!

 

Q. How can I learn about upcoming promotions?

A. You can stay on top of Mexicali’s promotions by joining our mailing list, or following us on Facebook, Instagram, and Twitter for more promotional updates.

 

 

Sizing

Q. How do I determine my size?  Why does your sizing vary so widely?

A. Since much of our clothing is hand-made in countries with different methods of sizing, it is often important to note the measurements listed below each item on the individual product pages. We have taken extra care to provide you with the most accurate measurements possible by measuring all items ourselves before they are put up on our website.

Chest: measure around the widest part of your rib cage. (Not the widest part of your chest.)

Waist: the narrowest part of your natural waist. This is generally around the belly button.

 

 

Ordering/Shipping

Q. Why is it taking so long for my order to ship out?

A. Unlike most other retailers, wherein the warehouse stocks everything sold online, our stock is spread out over our 6 physical locations in addition to the warehouse so we can offer you, our beloved customer, more variety on our website. Sometimes, certain items in your order need to be located at a store and brought to the warehouse before your order can ship. And while other retailers may ship your order sooner, their transit times are usually longer, whereas with us, your order typically takes only a few business days to arrive to you in most cases.  In short, while our processing time is longer, our transit time is MUCH shorter than many other shippers.  If there will be a delay in your delivery, we will notify you as soon as possible. (Be sure to check your spam folder if you have not yet recieved your shipping confirmation)

 

Q. Why is my card being authorized for a different amount than my order?

A. Rest assured you have not been over charged or double charged.  An authorization hold is a reduction of the cardholder's credit line for the amount of the sale +/-  a percentage. This hold can remain on the cardholder's account for up to 30 days, depending upon the issuing bank policy, but is replaced with a charge at the point of purchase.  The hold allows Mexicali Blues to know that the cardholder has been pre approved for the amount of the order, this is a common practice for merchants that do not charge customers until the order is physically shipped. Occasionally there may be a 24-48 hour overlap between the charge and the authorization. This does not mean you have been charged twice!

 

Q. Do you ship internationally?

A. Yes we do! For more information see shipping

 

Q. What are the different shipping carriers you use?

A. While our primary shipping carrier is USPS (US Postal Service) we also use FedEx. If you have any shipping preferences or specialized needs, such as not being FedEx accessible PLEASE inform us on the comment section of your order. *(note: FedEx ground will not ship to PO boxes) For more information see shipping.

 

 

Miscellaneous

Q. Where can I purchase a gift card?

A. Gift cards are available for purchase both in-store and online. Gift cards purchased online will be shipped to the recipient *free of charge. To order a gift card online click here

*free shipping for gift cards is only offered within the continental US

 

Q. How can I reach a live person at the warehouse/what are warehouse/customer service hours?

A. You can reach a live customer service representative by calling 1.866.329.0639 between 8-4 pm EST, Monday-Friday. For more information see contact us

 

Q. Can I place a phone order with a store?

You can only place a phone order though our warehouse/web department.  The easiest and most accessible way to order from home is through our website, but if you are unable to place your order online, we are happy to place your order by phone- just give us a call at 1.866.329.0639 between the hours of 8-4 pm EST, Monday-Friday.

 

Q. Do you sell wholesale?

A. No we do not sell wholesale, but we do bring you consumer goods straight from the source. This business model passes savings onto you, the customer!

 

Size Chart Popup

Our products are unique, handmade by a number of different craftsmen and don't usually fit the standard sizing "norm". Please see specific product measurements (on each product page) and use this chart as a general guide only! Feel free to contact us with any questions on sizing, any time!

Sizing Chart

(all measurements are in inches)

WOMEN XS SM MD L XL XXL 3XL
CHEST 31-32 33-34 35-36 37-39 40-42 43-45 46-49
WAIST 25-26 27-28 29-30 31-33 34-36 37-39 40-42
HIP 33-34 35-36 37-38 39-41 42-45 46-48 49-51
MEN XS SM MD L XL XXL 3XL
CHEST 33-34 35-36 37-38 39-41 43-44 45-47 48-50
WAIST 27-28 29-30 31-32 33-35 36-38 40-42 43-45
HIP 29-30 31-32 33-34 35-37 38-41 42-44 45-48