Due to the current situation with COVID-19 and to keep our staff safe, all returns and exchanges will be left to sit for at least 3 days at our warehouse facility before they are processed. We apologize for the inconvenience.
We hope you are happy with your order However, If you are not entirely satisfied with your purchase, we are here to help.
Please keep in mind:
You must have the original Mexicali Blues receipt for a full refund
Returns without a receipt will be discounted 25%
Item(s) being returned must be unused, in original packaging, and in same condition as when purchased
Credit/debit card refunds are initiated immediately; your card issuer’s policies will determine the exact date refunds post
Returns made after the 30 day period (excluding Holiday Return Policy purchases) will be issued store credit instead of a full refund on the purchasing method.
We do not accept returns for the following items (in store and online)
Clearance items (typically identified by a red slash on the tag)
Damaged items sold as-is
Body piercing jewelry
CDs that have been removed from their plastic wrap packaging
Any items that are not in new condition (shows clear signs of being worn, used, damaged, or has missing parts)
Face Masks
How to handle your return:
1. Fill out the merchandise return form on the back of the invoice received with your order or to print out a new return form. As long as your name matches the billing name you entered at purchase we will be able to find you.
2. Ship the item(s) to be returned, along with the merchandise return form to:
Mexicali Blues Attn: Returns 27 River Road Newcastle, ME 04553
3. Once the items are received by Mexicali Blues your return should be processed in 1-3 business days. .
Online purchases returned to mexicaliblues.com will be issued a Refund to the appropriate account. (Paypal, Amazon, AfterPay) or credit card.
Mexicaliblues.com will refund the full purchase price less the cost of shipping.
The customer is responsible for shipping their items back to mexicaliblues.com.
If the problem was our mistake, (the product was shipped in damaged/unusable condition or the wrong item or quantity of items were shipped), Mexicali Blues will accept responsibility and ship the proper item(s) at our cost. If we need to take the damaged item back, we will send you a return label and your corrected order will be shipped once damaged item is received back by us. Upon receipt you can send the damaged or otherwise not usable item(s) back to us free of charge. Note: Damaged items exchanged for identical items only. Size, color and style cannot be changed.
If you package is lost, stolen or received damaged through shipping we will file a claim with our carrier and work with you to replace the package or damaged item(s).
Simply bring the item(s) that you would like to return to any of our locations with the online invoice/receipt and we will process your return.
AfterPay purchases can ONLY be returned online. Purchases made online and returned in-store can only be returned for Store Credit in the form of a gift card or Refunded to the original for of payment (Paypal and Amazon will be refunded to a giftcard).
Simply bring the item(s) that you would like to return to any of our locations with the original receipt and we will process your return.
Purchases made in-store and returned in-store can be returned for Store Credit in the form of a gift card or Refunded to the original form of payment.
Returns without a receipt will be discounted 25%. Please keep your receipt or request a gift receipt!
If the problem was our mistake, (the product was shipped in damaged/unusable condition or the wrong item or quantity of items were shipped), Mexicali Blues will accept responsibility and ship the proper item(s) at our cost. If we need to take the damaged item back, we will send you a return label and your corrected order will be shipped once damaged item is received back by us. Upon receipt you can send the damaged or otherwise not usable item(s) back to us free of charge.
Note: Damaged items exchanged for identical items only. Size, color and style cannot be changed.
If your package is lost, stolen or received damaged through shipping we will file a claim with our carrier and work with you to replace the package or damaged item(s).
Free Ground Shipping on Orders $75+ 