1. Fill out the merchandise return form on the back of the invoice received with your order or to print out a new return form. As long as your name matches the billing name you entered at purchase we will be able to find you.

2.  Ship the item(s) to be returned, along with the merchandise return form to:

Mexicali Blues
Attn: Returns
27 River Road
Newcastle, ME 04553

3.  Once the items are received by Mexicali Blues your return should be processed in 1-3 business days.
If you are making an exchange your new items should ship in 3-5 business days.

• Online purchases returned to mexicaliblues.com will be issued a Refund to the appropriate account. (Paypal, Amazon, AfterPay) or credit card.
• Mexicaliblues.com will refund the full purchase price less the cost of shipping.
• The customer is responsible for shipping their items back to mexicaliblues.com.
• If the problem was our mistake, (the product was shipped in damaged/unusable condition or the wrong item or quantity of items were shipped), Mexicali Blues will accept responsibility and ship the proper item(s) at our cost. If we need to take the damaged item back, we will send you a return label and your corrected order will be shipped once damaged item is received back by us. Upon receipt you can send the damaged or otherwise not usable item(s) back to us free of charge. Note: Damaged items exchanged for identical items only. Size, color and style cannot be changed.

If you package is lost, stolen or received damaged through shipping we will file a claim with our carrier and work with you to replace the package or damaged item(s).