Returns & Exchanges
We hope you are happy with your order,
However, If you are not entirely satisfied with your purchase, we are here to help you!
Please keep in mind:
- You must have the original Mexicali Blues receipt for a full refund
- Item(s) being returned must be unused, in original packaging, and in same condition as when purchased
- Credit/debit card refunds are initiated immediately; your card issuer’s policies will determine the exact date refunds post
- Returns made after the 30 day period (excluding Holiday Return Policy purchases) will be issued a gift card instead of a full refund on the purchasing method.
We do not accept returns for the following items (in store and online)
- Clearance items (typically identified by a red slash on the tag)
- Essential oils, room sprays, candles, or incense
- Damaged items sold as-is
- Body piercing jewelry
- Face Masks
- Any items that are not in new condition (shows clear signs of being worn, used, damaged, or has missing parts)
How to handle your return: