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Returns & Exchanges


We hope you are happy with your order,
However, If you are not entirely satisfied with your purchase, we are here to help you!


Please keep in mind:

  • You must have the original Mexicali Blues receipt for a full refund
  • Item(s) being returned must be unused, in original packaging, and in same condition as when purchased
  • Credit/debit card refunds are initiated immediately; your card issuer’s policies will determine the exact date refunds post
  • Returns made after the 30 day period (excluding Holiday Return Policy purchases) will be issued a gift card instead of a full refund on the purchasing method.

We do not accept returns for the following items (in store and online)

  • Clearance items (typically identified by a red slash on the tag)
  • Essential oils, room sprays, candles, or incense
  • Damaged items sold as-is
  • Body piercing jewelry
  • Face Masks
  • Any items that are not in new condition (shows clear signs of being worn, used, damaged, or has missing parts)
To Start Your Return or Exchange Click Here

How to handle your return:

If your package is lost, stolen or received damaged through shipping we will file a claim with our carrier and work with you to replace the package or damaged item(s). Contact customer service:

Questions, concerns, or need clarification?
Phone: 207-835-4433
Email: customerservice@mexicaliblues.com

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