We hope you are happy with your order!
We like making you smile!
However, If you are not entirely satisfied with your purchase, we are here to help!
Returns accepted within 30 days of purchase in stores and delivery date online.
Returns / exchanges are refunded to the original form of payment.
Returns without a receipt will be discounted 25%. Please keep your receipt or request a gift receipt!
Keep in mind:
1. You must have the original Mexicali Blues receipt.
2. Item(s) being returned must be unused, in original packaging, and in same condition as when purchased.
3. All sales are final on clearance items and body jewelry.
4. Credit/debit card refunds are initiated immediately; your card issuer’s policies will determine the exact date refunds post.
How to handle your return:
If you have any questions, concerns, or need clarification on something please feel free to contact us:
By phone:1-866-329-0639
By email: customerservice@mexicaliblues.com
* Items marked down 50% or more (Identified by a red slash on the tag) or damaged items sold as/is are final sale items and cannot be returned online or in-store.
* Both online and in store we cannot accept returns of certain items:
- Body Piercing Jewelry.
- Any CD that has had the plastic wrap removed.
- Any items that are not in new condition (Shows clear signs of being worn, used, damaged or has missing parts).
1. I made my purchase online and would like to return it online:
A) Fill out the merchandise return form on the back of the invoice received with your order or to print out a new return form. As long as your name matches the billing name you entered at purchase we will be able to find you.
B) Ship the item(s) to be returned, along with the merchandise return form to:
Mexicali Blues
Attn: Returns
27 River Road
Newcastle, ME 04553
C) Once the items are received by Mexicali Blues your return should be processed in 1-3 business days.
If you are making an exchange your new items should ship in 3-5 business days.
* Online purchases returned to mexicaliblues.com will be issued a Refund to the appropriate account.
(Paypal, Google or Amazon) or credit card.
* Mexicaliblues.com will refund the full purchase price less the cost of shipping.
* The customer is responsible for shipping their items back to mexicaliblues.com.
* If the problem was our mistake, (the product was shipped in damaged/unusable condition or the wrong item or quantity of items were shipped), Mexicali Blues will accept responsibility and ship the proper item(s) at our cost. If we need to take the damaged item back, we will send you a return label and your corrected order will be shipped once damaged item is received back by us. Upon receipt you can send the damaged or otherwise not usable item(s) back to us free of charge. Note: Damaged items exchanged for identical items only. Size, color and style cannot be changed.
** If you package is lost, stolen or received damaged through shipping we will file a claim with our carrier and work with you to replace the package or damaged item(s).
2. I made my purchase online and would like to return it in-store:
Simply bring the item(s) that you would like to return to any of our locations with the online invoice/receipt and we will process your return.
* Purchases made online and returned in-store can only be returned for Store Credit in the form of a gift card or Refunded to the original for of payment (Paypal will be refunded to a giftcard).
3. I made my purchase in-store and would like to return it in-store:
Simply bring the item(s) that you would like to return to any of our locations with the original receipt and we will process your return.
* Purchases made in-store and returned in-store can be returned for Store Credit in the form of a gift card or Refunded to the original form of payment.
4. I made a purchase in-store and would like to return it online:
Ship the item(s) and the original purchase receipt to:
Mexicali Blues
Attn: Returns
27 River Road
Newcastle, ME 04553
* Purchases made in-store and returned online can be returned for Store Credit in the form of a gift card or Refunded to the original form of payment.
* Your return should be processed in 1-3 business days after we receive it. Please make sure to provide a valid return address for Gift Card returns.
5. I received a damaged item(s)
Please contact us at 1-866-329-0639 or customerservice@mexicaliblues.com
If the problem was our mistake, (the product was shipped in damaged/unusable condition or the wrong item or quantity of items were shipped), Mexicali Blues will accept responsibility and ship the proper item(s) at our cost. If we need to take the damaged item back, we will send you a return label and your corrected order will be shipped once damaged item is received back by us. Upon receipt you can send the damaged or otherwise not usable item(s) back to us free of charge. Note: Damaged items exchanged for identical items only. Size, color and style cannot be changed.
**If your package is lost, stolen or received damaged through shipping we will file a claim with our carrier and work with you to replace the package or damaged item(s).
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