FAQ

FAQ

Why are you called Mexicali Blues?

Mexicali Blues started in 1988, born of a love of travel and a mindful devotion to fun. In the beginning most of our wares consisted of handwoven Mexican baskets and handicrafts, as well as Grateful Dead merchandise. The name was suggested by our founder Pete Erskine's brother, as inspired by the Grateful Dead song (Mexicali Blues). Since then, Mexicali Blues has become more than just a name, it is a brand, an identity, and a lifestyle. We now responsibly import clothing, jewelry, and home decor from eight different countries, not just Mexico, but our name stuck and hey, we like it that way. Learn more about our history here โœŒ๏ธ

What is the Smile High Club?

The Smile High Club is our new rewards program, a way to thank our customers and celebrate some of our favorite things in the world... smiles ๐Ÿ˜ƒ
Sign up, log in, or learn more on our Smile High Club page!

How do I choose sizes?

Since much of our clothing is hand-made in countries with different methods of sizing, it is important to note the measurements listed below each item on the individual product pages. We have taken extra care to provide you with the most accurate measurements possible by measuring all items ourselves before they are put up on our website. Please refer to our Size Guide for more information. 

What does "one size" mean?

"One size" means that the item only comes in one size, unfortunately it's not always the case that it will fit everyone. When ordering a one size item be sure to check the measurements provided below the item's description. If you're still not sure, please feel free to send us an email!

How do I return an item?

To return an item or to learn more please visit our Returns & Exchanges page.

Can I change something to my order?

If you would like to change or add something to your order after you have placed it, please send us an email at customerservice@mexicaliblues.com. Since we do our best to get orders shipped out as quickly as possible, please contact us as soon as you can!

When will an item be back in stock?

We invite you to like our Facebook and Instagram pages where we announce the arrival of new products and the return of customer favorites! You can also add your email on the product page to receive an email notification if an item becomes available again. For now, check out our newest items here!

How long does shipping take?

Due to the state of shipping all of our shipping projections are just estimates subject to change. Packages can take up to five days to be processed at our warehouse by our one-woman processing team Ellie. Once the package leaves our hands, we can not guarantee any shipping times. Learn more here.

Do you wholesale or sell at volume/discount?

No we do not sell wholesale, but we do bring you consumer goods straight from the source. This business model passes savings onto you, the customer!

Are all of your products displayed on the website?

Due to our unique, extensive handmade inventory, not all of our products are online. If there is a specific product you are looking for email customerservice@mexicaliblues.com! We also invite you to visit one of our Maine locations to experience the variance of our products! You can find our hours and locations on our stores page.

Can I order an item online and pick up in store?

Our physical locations and online store are two separate entities and unfortunately you can't order an item online and pick it up in store. If you would like to purchase an item in store we invite you to visit one of our Maine locations to experience the variance of our products! 

How do I check on the availability of an item in store?

Our physical locations and online store are two separate entities and you CANNOT order an item online and pick it up in store. If you would like to check on the availability of an item in store we invite you to contact: customerservice@mexicaliblues.com

How do I call a Mexicali Blues location?

In order to provide the best customer service possible at our in store experience our physical locations no longer accept phone calls. You can find our hours and locations on our stores page, or if you have any other enquiries you can contact: customerservice@mexicaliblues.com

How do I apply?

If you like nice people, a great company culture, competitive salary, volunteer time off, and general good vibes... check out our employment page here ๐Ÿ˜„