Hello Mexicali Blues Community!
I’m Chelsey, Web Manager at Mexicali Blues, and I wanted to personally reach out to you with an update on shipping delays and the holiday season. First, a huge thank you for your patience this year. 2020 has been something else to say it lightly, and we know it’s been hard for everyone. We have really appreciated your loyalty as we navigated through uncharted waters this year. Your patience and understanding have meant the world to us.
We must now ask for your continued patience, as we have been notified that we can expect to see some significant shipping delays this holiday season. No doubt some of you already have orders you are waiting for, and I do apologize for that. With everyone shopping safely online this season, there is a strain on both our packing capacity and our mail carriers as we all try to get every gift where it needs to go.
With that said, know that we are working as quickly and efficiently as possible to make sure all orders are shipped out in a timely manner, but there will most likely be delays of 5+ business days due to increased order volume and the massive number of packages mail carriers are moving across the country. If you have placed an order and do not see a shipping update from us within a week, I can promise you that we have not lost your order, but are working our hardest to get it out.
While we can’t guarantee shipping by December 25th, we do recommend making sure any holiday gifts are purchased by December 14th to give ample time for them to arrive. Although we can’t guarantee the package will arrive on time, we are always happy to help should anything go wrong or any issues occur. Just drop us a line at customerservice@mexicaliblues.
If you have any questions, please feel free to reach out. We would be happy to hear from you!
We wish everyone a happy holiday season.
Peace + Love,
The Mexicali Blues Team